C&P Plumbing and Contracting LLC
880 S 600 W, New Palestine, IN 46163
(317) 750-2337 · stevecpplumbing@gmail.com
Indiana Plumbing Contractor License PC12400172 · Journeyman Plumber License JP22300067
Hours: 7 AM – 7 PM, seven days a week

These terms explain how we quote, schedule, charge, and stand behind our work. When you approve a quote from us, these terms are part of that agreement.

1. Who we are

C&P Plumbing and Contracting LLC (“C&P,” “we,” “us”) is a plumbing company based in New Palestine, Indiana, serving Indianapolis and Central Indiana. We do plumbing repair and installation, gas lines, water heaters, sump pumps, and water treatment.

2. Quotes and estimates

Most work starts with a written quote that describes the work and the price. When you approve the quote — by signing it or approving it through our customer portal — the quote becomes our agreement for that work, together with these terms.
A quote is only for the work described in it. If we open up a wall, floor, or line and find something neither of us could see beforehand, that’s a change — see §7.
Some questions can be priced from photos or a phone call. Others need eyes on the job first; if that’s the case, we’ll tell you before anybody is charged for a visit.
Quotes are firm for the acceptance period stated on the quote itself.

3. Scheduling and access

We schedule visits in arrival windows. We’ll confirm your appointment and let you know when we’re on our way — by text if you’re set up for texts (see §10), otherwise by phone or email.
We need safe, clear access to the work area — shutoff valves, water heater, cleanouts, and the like — and an adult (18 or older) present, or your written go-ahead to work without one.
If we arrive for a scheduled visit and can’t get in or can’t reach the work because of something on the property’s side, the trip charge in §4 may apply.

4. Trip charges

Standard trip charge: $75. If you go ahead with the work, the $75 is credited toward the job — you’re not paying it twice.
Emergency / after-hours trip charge: $225 for emergency calls outside our regular 7 AM – 7 PM hours.
These are the charges to come out and assess the job. The quote for the work itself comes after we’ve seen it.

5. Payment and late charges

Payment is due as stated on the invoice. Any balance not paid by its due date will accrue a late payment charge of one and one-half percent (1.5%) per month (eighteen percent (18%) per year), or the maximum rate allowed by law if that is less, until paid in full. If we pursue collection, you agree to pay our reasonable costs of collection, including reasonable attorney’s fees, to the extent permitted by Indiana law. We may suspend or stop work while an invoice is past due. A surcharge of 3% applies to payments made by credit card; no surcharge applies to payments by debit card, ACH, check, or Zelle.

In plain English:

Some commercial and property-management accounts have written terms of their own (for example, Net 45). Those written terms govern those accounts.
We accept major credit and debit cards, check, and Zelle. Card payments are processed by our payment processor (Stripe).
Financing is available through Hearth — see §13.

6. Card surcharge — read this before you pay by credit card

If you pay by credit card, a 3% surcharge is added to the payment. This covers what the card networks charge us to accept the card. It is not charged on debit cards, prepaid cards, checks, cash, or Zelle.
The surcharge is always shown before you pay, and it appears as its own line item on your invoice/receipt — never buried in the total.
If you’d rather not pay it, any other payment method avoids it entirely.

7. Change orders — extra work is in writing, or it doesn’t happen

If the job needs work beyond the approved quote — a rotted line behind a wall, a valve that has to be replaced to finish safely — we will explain it, price it, and get your approval in writing before doing it.
This isn’t just our preference: under Indiana law, changes to a home-improvement contract are only enforceable if they’re in writing and signed by the homeowner. A verbal “while you’re in there, also fix that” protects neither of us, so we don’t work that way.

8. Cancellation and advance payments

Your statutory right (residential work): If this is a home improvement contract under Indiana law, you may cancel it before midnight of the third business day after you sign it — or, for work paid by insurance, after you receive your insurer’s final coverage decision, if that is later — by written notice to us. If you cancel within that window, we will refund everything you have paid within ten (10) days, except the cost of emergency or temporary work already performed at your request.

After that window: Cancellation must be in writing. You will owe for all work performed through the cancellation date, plus materials specially ordered for your job that cannot be returned. Advance payments and deposits will be applied to those amounts. Advance payments are otherwise non-refundable.

If we cannot complete the work: If we are unable to complete the work for reasons on our end, we will refund the unearned portion of any advance payment — any amount not yet applied to work performed or materials provided.

Our cancellation right: We may cancel this agreement if you do not pay amounts when due or do not provide access to the property, and collect for all work performed through the cancellation date.

Two related points:

Deposits. Some jobs require a deposit. When one is required, it appears on the work invoice as a required deposit — the deposit is part of that job’s invoice, not a separate charge — and the amount is shown before you approve. We will not ask for a deposit before you’ve been given the agreement to review and sign.
Rescheduling a visit is not a cancellation. Life happens — call us as early as you can and we’ll move the visit. There’s no fee for rescheduling with reasonable notice.

9. Warranty

Our labor: 1 year. For one year from the date the work is completed, if something we installed or repaired fails because of how we did the work, we come back and make it right at no labor charge.
Parts and equipment we supply carry the manufacturer’s warranty, and we’ll help you with the claim paperwork for parts we supplied.
Items you supply: no labor warranty. If you buy a fixture or part and hire us to install it, our installation labor carries no warranty, and the item itself is covered only by whatever warranty the maker gives you. If a customer-supplied item fails, the return visit and re-install are billable.
What the warranty doesn’t cover: damage from misuse, neglect, or freezing; problems caused by pre-existing, deteriorated, or improperly installed piping we didn’t install (see §12); work later altered or repaired by someone else; and normal wear and tear.
The warranty belongs to the customer who hired us for that job and doesn’t transfer to a new owner unless we agree in writing.
Exception for one commercial account: work we perform for Northline Water carries our 1-year labor warranty under that account’s own terms.

10. Text messages — what we send, and how to stop them

This is the texting program we actually run. If you text us first, or give us your mobile number when you call or book, you agree to receive text messages from C&P about your job. Texts may come from our business number, (317) 750-2337, or our office line, (317) 884-7473.

What the messages are: texts about your service — appointment confirmations and updates, an “on my way” message when we’re headed to you, quote and invoice follow-ups, answers to texts you send us about your job, and a request to review our work after a job is done. You can also text us photos of a plumbing problem to help us estimate or prepare for your job.
Message frequency varies. It depends on your job — a customer with work scheduled may get several messages around the visit; a customer with nothing scheduled gets none. There is no weekly or monthly program.
Message and data rates may apply, depending on your mobile plan.
Reply STOP to any text to opt out. The texts stop (you may get one last text confirming that). Reply HELP for help, or call us at (317) 750-2337.
Agreeing to texts is not a condition of buying anything from us. You can hire us and decline texts — we’ll reach you by phone or email instead. Opting out of texts doesn’t cancel your job, your warranty, or a balance owed; we’ll just use another way to reach you.
Carriers are not liable for delayed or undelivered messages.
We do not send promotional or marketing text messages. Our marketing, when we send any, is by email, and marketing email always has a working unsubscribe.
Our Privacy Policy explains how your phone number is handled. The short version: your mobile number and your texting consent are never sold and never shared with third parties for marketing.

11. Permits and code

Work is performed to applicable plumbing code. When a job requires a permit, we pull it, and any permit fee is shown in the quote or on the invoice — no surprises afterward.

12. Pre-existing conditions

Old pipes fail on their own schedule. If we find existing piping or fixtures that are deteriorated, damaged, illegally installed, or unsafe, we’ll show you what we found and quote the fix separately before touching it.
We are not responsible for failures of existing plumbing we did not install, or for water damage from a pre-existing leak or defect — including one that becomes obvious once water is turned back on to old lines.

13. Financing

We offer financing through Hearth. If you choose to finance, you apply with Hearth and your loan is governed by Hearth’s terms, not ours. The financing page on our website (candpplumbing.com/hearth-financing/) has the details and the application link.

14. Photos of our work

We photograph our work for your job record. We may use job photos on our website and social media without your name, address, or any identifying detail. If you’d rather we not use photos from your job at all, tell us and we won’t. (More detail is in our Privacy Policy.)

15. Limits and disputes

If something about our work isn’t right, tell us and give us the chance to fix it — that’s what the warranty in §9 is for.
Our responsibility for a job is limited to the work we performed. We’re not liable for indirect or consequential losses (things like lost wages or hotel bills) arising from a plumbing failure, and our total liability for a job is capped at the amount paid for that job.
These terms are governed by Indiana law. If we can’t resolve a dispute between us directly, it will be handled in the Indiana courts closest to where the work was performed.

16. Changes to these terms and how to reach us

We may update these terms; the version in effect when you approve your quote is the version that governs that job.
Questions about these terms, your quote, or your invoice: C&P Plumbing and Contracting LLC, 880 S 600 W, New Palestine, IN 46163 · (317) 750-2337 · stevecpplumbing@gmail.com.